The property should be photo-ready prior to the photographer's arrival. A best practice for our clients is to arrive 30 minutes before our team. It is highly recommended that this is not the first time the client has been at the property. We can make minor adjustments but not significant changes. Please note that if you need to move things from one room to another to make it photo-ready, you might be charged for a more expensive photo package or an hourly amount. Shooting a property this way usually takes twice as much time and the client will be charged accordingly.
All appointments should be scheduled after the house is ready for the shoot. Whether you are waiting for contractors to finish a job, getting new appliances, finishing painting etc., please schedule us after all work is finished.
In case you need to cancel your appointment please give us at least 24 hours notice. Cancellations or rescheduled appointments (other than those due to unforeseen weather conditions) within less than 24 hours may be subject to a 50% cancellation fee.
In the event of very cloudy or rainy day, you may ask to reschedule due to weather conditions. We highly recommend rescheduling for a nice day as the photos will reflect the weather conditions. Please keep in mind the house can be photographed in any weather (except for the drone shots) and it is your responsibility to keep an eye on the weather and reschedule if needed, even though the photographers will be monitoring the weather conditions as well and can give recommendations.
It's highly recommended to proceed with the payment upon booking to reserve the scheduled appointment slot. Payments may be made securely online. There is a 3% transaction fee for online payments. We also accept many major cash app payments such as: Zelle, Venmo, Cashapp, where transaction fees are not charged.
All payments will be refunded in full as long as the appointment is cancelled more than 24 hours prior to the shoot. If you are not satisfied with your photos a re-shoot can be done for additional trip charge.
Our service area is a 25 mile radius around Boca Raton which basically means from Fort Lauderdale to West Palm Beach. Travel fee may be charged for locations outside the service area, bur rarely is. We try to build our shedule by having multiple photoshoots in the area. That way the travel fees are either split or removed completely.
As the author of all photographs made pursuant to this Agreement and as provided by law, Kokoskaa LLC retains the copyright in and to the photographs. The parties agree that the photographs are not works made for hire in accordance with 17 U.S.C ¶ 101, and that Kokoskaa LLC retains those exclusive rights in the photographs provided by 17 U.S.C ¶ 106, including the rights to reproduce the copyrighted work, prepare derivative works based on the copyrighted work, distribute copies of the copyrighted work to the public, and display the work.
The client is granted a license to use property images for the promotion of that property while they manage the listing. Images must not be edited/altered by anyone other than Kokoskaa LLC with the exception of minor cropping and/or resizing only. Clients may not give or sell the photos to any other 3rd party. This includes the property owner, other broker/agent/Realtors, builder, architect, stager or any other vendor. Disregarding these terms will result in copyright infringement/violation.
Licensing terms for commercial clents are defined in the contract and are specific to each project.